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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Melissa Phillips

May 17, 2023

5  out of  5 rating by Melissa Phillips
"Awesome experience switching insurance companies! Lora was so nice, explained everything, helped me get better coverage and save a lot of money! I definitely recommend reaching out to them for any insurance needs!"

carrie prosowski

April 21, 2023

5  out of  5 rating by carrie prosowski
"I haven't updated my policy in several years and Brandon was kind and took his time to make sure my dad and I understood the policy we had. He went over the policy and was extremely helpful. Highly recommend the professional attitude. I won't be leaving anytime soon. Five stars all the way around."

Mareana Brletich

April 20, 2023

5  out of  5 rating by Mareana Brletich
"Great rates and a great supportive team!"

Stevie Bad Ass

April 17, 2023

5  out of  5 rating by Stevie Bad Ass
"Thank you Lora for making my first time purchasing insurance so fast and easy! She was very patient with me, answered all of my questions & concerns."

jake case

February 13, 2023

5  out of  5 rating by jake case
"I have had nothing but a great experience since switching to Charles Chapman State Farm Insurance. Everyone in his offices is very kind and helpful. I would recommend them to anyone for insurance policies"

Day Horton

January 18, 2023

1  out of  5 rating by Day Horton
"I do not recommend StateFarm to anyone for auto insurance. They do nothing but give you the run around when a claim needs to be processed and you will constantly be transferred to and from different customer care representatives. Also caught a flat tire a separate occasion and was told my vehicle cannot be towed unless an accident was reported, when i reached out to Charles Chapmans office i was informed that was incorrect and that it was because i received that information from the 3rd party company statefarm is partnered with and there’s nothing they can do. I was also told a set price with and without drive safe discount and somehow my premium is neither one of those prices."

Erik Bennett

October 31, 2022

5  out of  5 rating by Erik Bennett
"I must say that from day one the process to get my policies (which I have several) was quite seamless. Everything was done efficiently and handled in a professional and friendly manner. This is largely do to the tremendous work of Lora at the office. She has gone above and beyond to answer any questions or concerns that may arise and is always prompt with a response or resolution. She does excellent work. We definitely recommend State Farm & Charles Chapman's office whenever the question of insurance comes along, and it is largely due to the amazing job she has done. Best insurance and agent office I've dealt with so far"

Danny Parsons

August 29, 2022

5  out of  5 rating by Danny Parsons
"Just wanted to give Cindy Chapman a shout out. Everyone one at their office is so customer friendly and knowledgeable. They make you feel as if they truly do care about you as an individual. Their rates are the best around and whenever I need to get ahold of them never have to wait a long time. They are so on top of everything. It’s so nice to have such a peace of mind that you know they are doing right by you and you don’t have to be concerned about being took advantage of."

Stacey Pratt

August 19, 2022

5  out of  5 rating by Stacey Pratt
"I was out of town when my car was broken in to, with intent to steal. Thankfully my car has an immobilizer so the thieves couldn't steal it, but there still was damage and it couldn't be driven. The staff at Charles Chapman State Farm answered all of my questions and the claims person found a local garage to fix all of the damage as well as the towing service. The car was towed within an hour of the call and the car was 100% fixed in less than 24 hours! It was incredible on all counts. I am so thankful that I am insured with a reliable company with staff who cares. Thank you!"

Beverly Rodachy

July 22, 2022

5  out of  5 rating by Beverly Rodachy
"Especially friendly and knowledgeable."

Robert Repko

July 22, 2022

5  out of  5 rating by Robert Repko
"I just wanted to Express my opinion with state farm insurance after being with them for over 40 years and to let you know I have never had any problems with them."


July 21, 2022

5  out of  5 rating by Greg
"I have been with State Farm most of my life. I recently changed agents, and have only been associted with Charles Chapman's office for 15 minutes. I have never experienced the kindness, and professionalism from a state farm agency like I did with Lora today. What a pleasant experience!"

Debbie Nagel

July 20, 2022

5  out of  5 rating by Debbie Nagel
"Extremely helpful, knowledgeable staff. Always available to answer my questions. If they don’t have the info I need they get back to me quickly. Thank you to Cindy for all your help and Charles for your expertise!!"

Blaine Ratzlaff

July 20, 2022

5  out of  5 rating by Blaine Ratzlaff
"We have been with State Farm for decades, now with this office for a good 15 years. No matter what the issue is, when we call we always receive prompt and friendly service."

Kalee Donofrio

July 20, 2022

5  out of  5 rating by Kalee Donofrio
"Always super helpful and quick to answer questions and/or update information! Would recommend!!"

Gabriele Engle

July 15, 2022

5  out of  5 rating by Gabriele Engle
"Always friendly & very professional."

sheila KELLEY

July 14, 2022

5  out of  5 rating by sheila KELLEY
"I've been with this office for quite a few years...Great people, Always Friendly, Professional. Come get all your Insurance needs."

Barbara Pignotti

June 30, 2022

5  out of  5 rating by Barbara Pignotti
"Kudos to awesome staff, Vicki, at Amherst State Farm Insurance. Goose hit one of our cars damaging hood, grill, fenders, and bumper. From the first contact call to Vicki at State Farm through returning the rental car, process was pleasant, professional, and seemless. Thank you so much. Very happy customers."

Erin Garza

February 12, 2022

5  out of  5 rating by Erin Garza
"I have been with this company for quite a few years now. The staff is always very friendly and helpful. I just recently had to submit my very first claim and the process was so simple. Everything to get my vehicle fixed was a breeze and worked out perfectly!!"


February 2, 2022

5  out of  5 rating by Kat
"Absolutely amazing as usual, all team members stay on top of everything no matter the situation. They were able to accurately and efficiently help me with a claim and stay on top of all my insurance needs."

John Kresoja

January 12, 2022

5  out of  5 rating by John Kresoja
"Vicki, Cindy, these guys are the best. I thought our problem/claim was unique and could have caused us endless pain and frustration prior to a resolution. Not the case! Everything was handled in a timely and professional manner with little or no input on my our part. Totally satisfied on all counts!!!"

Alex Weiss (SirSquiggles)

January 6, 2022

5  out of  5 rating by Alex Weiss (SirSquiggles)
"Brandon B. is a great associate who will get you a great value on a policy and gives great service. i recommend you use this location for service"

Jason Straffen

December 21, 2021

5  out of  5 rating by Jason Straffen
"I had the pleasure of working with Brandon Brletich the other day. What sets Brandon aside from the other agents I've worked with in the past, is his patience and ability to effectively explain in detail all of my options and the benefits that each of these provide. If you are looking for a pressure free and seamless process from an agent who genuinely cares for his clients, I strongly suggest giving Brandon a call."


December 4, 2021

5  out of  5 rating by BoCain3169
"AMAZING staff! Very helpful and professional."

Kenneth Barnett

December 2, 2021

5  out of  5 rating by Kenneth Barnett
"Thanks Lora! You helped me find insurance when nobody else could. The only person I talked to who was patient enough to kindly answer all my questions. Shopping for business insurance for the first time was alot to take in. Even though state farm couldn't offer me a policy. She helped me understand the process and refered me to a place that could offer me coverage. That's just great service you don't get that anymore. It's simple things like this that get over looked to often. I will definitely recommend you and I really appreciate your time. I hope I can find employees like you for my business!"