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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Owen Cummins

January 16, 2025

5  out of  5
rating by Owen Cummins
"Charles & his team have been very helpful in securing coverage for our various needs. I have specifically worked with Heather in his office who always is quick to assist. I would recommend to anyone looking for a second review of existing policies or to young people starting initial coverage."
We responded:
"Dear Owen, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Heather and our office. Our team is dedicated to providing excellent service and ensuring that our clients find the right coverage for their needs. We appreciate your recommendation and look forward to assisting you and others in the future!"
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Bruce Townsley

January 13, 2025

5  out of  5
rating by Bruce Townsley
"When I seen the words State farm on my caller ID I had made my mind up on who I was going to do my Ins with but when I answered my phone and talked with HEATHER about what services and discounts that could be had with state farm I immediately changed my mind and went with state farm. IAM excited to have state farm take care of all my vehicle needs and in the future they will be helping with my home owners and life insurance needs."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that your conversation with Heather made such a positive impact on your decision. Our team is dedicated to providing exceptional service and finding the best options for our clients. We're excited to have you with State Farm and look forward to assisting you with all your vehicle, homeowners, and life insurance needs in the future. If you have any questions or need further assistance, feel free to reach out anytime!"
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Jush Alimasi

January 6, 2025

5  out of  5
rating by Jush Alimasi
"Fast and easy. No bs"
We responded:
"Hi Jush, Thank you for your feedback! We're glad to hear you found our services fast and straightforward. At our agency, we strive to make the insurance process as seamless as possible for our clients. If you need any further assistance or have questions in the future, don’t hesitate to reach out!"
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Melissa Bailey

January 6, 2025

5  out of  5
rating by Melissa Bailey
"Heather was a sub for my actual agent. She was wonderful and built such a rapport and made me feel comfortable that I am going to purchase home and life insurance as well. She was friendly and helpful and kind; all the while she remained very professional. She needs to train other agents to what she does AND the way that she does it! I am glad that I switched to State Farm!!!"
We responded:
"Hi Melissa, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Heather. Building rapport and making our clients feel comfortable is a top priority for us, and it’s wonderful to know that Heather excelled in this. We appreciate your feedback and will definitely share your compliments with her. Welcome to State Farm, and if you have any questions or need further assistance, we’re here to help!"
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angela lopez

January 6, 2025

5  out of  5
rating by angela lopez
"Very friendly staff and always willing to help."
We responded:
"Hi Angela, Thank you for your wonderful review! We're delighted to hear that you find our staff friendly and helpful. Providing excellent service is our top priority, and your feedback motivates us to keep doing our best. If you ever need assistance or have any questions, please don't hesitate to reach out!"
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Taurice King

December 31, 2024

5  out of  5
rating by Taurice King
"Heather was great!! Patience and really helpful!! Go Heather!!!"
We responded:
"Thank you so much for your kind words, Taurice! We're thrilled to hear that Heather provided you with such great service. We'll be sure to pass along your compliments to her. If you need anything else, feel free to reach out. We appreciate you trusting us with your insurance needs!"
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Sandi Domain

December 6, 2024

5  out of  5
rating by Sandi Domain
"Charles Chapman and his staff are well educated, professional and courteous. If you want first class service make an appointment today to take a look at State Farm."
We responded:
"Dear Sandi, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with Charles Chapman and our team. Providing first-class service is our top priority, and we're thrilled to hear that you found our staff to be professional and courteous. If there's anything else we can assist you with, please don't hesitate to reach out. "
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Heather Fraelich

December 6, 2024

5  out of  5
rating by Heather Fraelich
"Lora has been fabulous to work with… super helpful and so sweet! She made switching agencies a breeze."
We responded:
"Dear Heather, Thank you for your wonderful review! We're so glad to hear that Lora made your experience smooth and enjoyable. Her dedication to providing exceptional service truly sets her apart. If you have any further questions or need assistance, please feel free to reach out. We're here to help!"
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Pamela Urwin

December 5, 2024

5  out of  5
rating by Pamela Urwin
"Charles Chapman and his team are the best! They are a group of the kindest and most knowledgeable people in insurance! They made sure I have the best insurance at the price!!"
We responded:
"Dear Pam, Thank you so much for your amazing review! We’re thrilled to hear that you had a positive experience with Charles Chapman and the team. Providing you with the best insurance options at a great price is our top priority, and we're glad to know we met your expectations. If you ever need anything else or have more questions, don’t hesitate to reach out. We’re here for you!"
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CPS Tech

December 5, 2024

5  out of  5
rating by CPS Tech
"Charles did a great job saving me money when I had to add my 16 year old son to my policy."
We responded:
"Thank you for your review! We're glad to hear that Charles was able to help you save money while adding your son to your policy. Ensuring our clients get the best coverage at an affordable price is what we strive for. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
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andrew palmer

December 5, 2024

5  out of  5
rating by andrew palmer
"Met with Charles and very knowledgeable and will take care of your needs. Its nice to know there’s agent out there that care"
We responded:
"Dear Andrew, Thank you for your kind words! We're thrilled to hear that you had a positive experience with Charles. Our team is dedicated to providing knowledgeable and caring service to meet all of our clients' needs. If there's anything else we can assist you with, please don’t hesitate to reach out. We appreciate your trust in us!"
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Jeff Allison

December 5, 2024

5  out of  5
rating by Jeff Allison
"Charles and his team do an excellent job, especially when it comes to making a claim! Highly recommend! 💯👍"
We responded:
"Dear Jeff, Thank you for your fantastic review! We’re so glad to hear that Charles and the team provided excellent support during your claims process. Your recommendation means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
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John Clements

November 13, 2024

5  out of  5
rating by John Clements
"Was awesome They worked a better payment for me I was happy"
We responded:
"Thank you John! We appreciate your kind words! We're thrilled to hear that you had an awesome experience and that we could help you find a better rate for your insurance. Your satisfaction is our top priority, and we look forward to working with you in the future!"
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tabitha torres

October 24, 2024

5  out of  5
rating by tabitha torres
"Had the best experience with State Farm Insurance Agent Suhalee!! She was super quick and efficient. Got me a great deal over the phone in less than 15 minutes! Definitely ask for her if you’re considering insurance from SF."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Suhalee provided you with such a quick and efficient experience. She's a valuable member of our team, and we’re glad she could help you find a great deal. If you need any further assistance or have more questions, don’t hesitate to reach out. We appreciate your recommendation!"
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Taylor Duckett

October 24, 2024

5  out of  5
rating by Taylor Duckett
"I spoke to Jeffery and he was able to find me a much better deal with discounts from State Farm! I was paying double for less coverage at a different insurance company. Very grateful to have found such a helpful person and company!!"
We responded:
"Thank you for taking the time to share your experience! We’re so glad to hear that Jeffery was able to find you a better deal with the coverage you need. It’s always our goal to provide value and exceptional service to our clients. We appreciate your trust in State Farm and are here to help you anytime you need us!"
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Brenda Yauger

October 22, 2024

5  out of  5
rating by Brenda Yauger
"Many thanks to Jeff and Lora for all of their help updating my home owners policy. I’ve been with State Farm for more years than I can remember because I know I can count on them for all of my insurance needs. It always makes a difference to receive first rate customer service and that’s exactly what I was given!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jeff and Lora provided you with the first-rate customer service you deserve. Your loyalty to State Farm means the world to us, and we’re here to support you with all your insurance needs for many more years to come. If you ever need anything else, don’t hesitate to reach out!"
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Alexandria Massey

October 21, 2024

5  out of  5
rating by Alexandria Massey
"Recently switched over from Progressive and Jeff made the experience easy and fun! Would recommend this agency to anyone!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jeff made your transition from Progressive easy and enjoyable. Our team strives to provide the best experience possible, and it’s wonderful to know we succeeded. We truly appreciate your recommendation and look forward to assisting you with your insurance in the future. If you ever have any questions or need support, don’t hesitate to reach out! "
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Kevin Lee Obermeyer

August 23, 2024

5  out of  5
rating by Kevin Lee Obermeyer
"Heather was very helpful, efficient, and kind. Thank you for your continued quality service for all of my insurance needs"
We responded:
"Thank you, Kevin, for taking the time to leave a review for Heather and our office! We appreciate your business and for trusting us with your insurance needs!"
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Terry Laurence

August 14, 2024

5  out of  5
rating by Terry Laurence
"WOW! I am very thankful to have Charles Champman State Farm group take care of my insurance policies. I have renters, auto, and liability insurance with State Farm. When I have problems or questions about my policies, they are happy to answer questions. I have personally been in contact with Lora and Cindy. Thank you ladies for all the help and support. They have earned all my business."
We responded:
"Thanks for leaving such a great review for Lora and Cindy! We appreciate your business, Terry, and we appreciate you trusting us with your insurance needs!"
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Amr Mohamed

August 14, 2024

5  out of  5
rating by Amr Mohamed
"Great experience"
We responded:
"Thank you, Amr, for taking the time to leave our team a 5 star review! We appreciate your business and appreciate you trusting us with your insurance needs!"
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James Shelton

August 11, 2024

5  out of  5
rating by James Shelton
"Very good service"
We responded:
"Thank you, James, for taking the time to leave us a 5 star review! Our team works hard to provide great service and I appreciate you taking the time to recognize them! Thank you for trusting us with your insurance needs!"
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Christopher Trimarchi

August 9, 2024

5  out of  5
rating by Christopher Trimarchi
"The staff was very friendly and helpful. Would highly recommend to anyone looking for a fair price in home or auto insurance. Was very easy and straightforward to set up my homeowners policy."
We responded:
"Thank you, Christopher, for recommending our office and for leaving us a 5 star review! We appreciate you trusting us with your insurance needs!"
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Jayme McCall

August 2, 2024

5  out of  5
rating by Jayme McCall
"Loved getting to work with Heather! She was easy to communicate with and had my best interests in mind! Definitely a good choice!"
We responded:
"Thank you, Jayme, for taking the time to leave Heather a 5-star review! We appreciate you trusting us with your insurance needs! "
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Philip Champion

July 26, 2024

5  out of  5
rating by Philip Champion
"She was wonderful to talk to. She answered all my questions."
We responded:
"Thank you Philip to leaving us a 5 star review! I'm glad we were able to answer all of your questions and earn your business. We appreciate you trusting us with your insurance needs!"
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Tanya Drabik

July 2, 2024

5  out of  5
rating by Tanya Drabik
"Heather was wonderful!! I have received numerous calls for insurance quotes....Heather was one of the only ones who left a message on my voicemail!! She made a sometimes stressful process...dare I say...an enjoyable experience!!!"
We responded:
"Tanya, thank you for taking your time to leave us a review! We appreciate your kind words and for trusting us with your insurance needs! "