State Farm® Insurance Agent Charles Chapman

"I haven't updated my policy in several years and Brandon was kind and took his time to make sure my dad and I understood the policy we had. He went over the policy and was extremely helpful. Highly recommend the professional attitude. I won't be leaving anytime soon. Five stars all the way around."

"I do not recommend StateFarm to anyone for auto insurance. They do nothing but give you the run around when a claim needs to be processed and you will constantly be transferred to and from different customer care representatives. Also caught a flat tire a separate occasion and was told my vehicle cannot be towed unless an accident was reported, when i reached out to Charles Chapmans office i was informed that was incorrect and that it was because i received that information from the 3rd party company statefarm is partnered with and there’s nothing they can do. I was also told a set price with and without drive safe discount and somehow my premium is neither one of those prices."

"I must say that from day one the process to get my policies (which I have several) was quite seamless. Everything was done efficiently and handled in a professional and friendly manner. This is largely do to the tremendous work of Lora at the office. She has gone above and beyond to answer any questions or concerns that may arise and is always prompt with a response or resolution. She does excellent work. We definitely recommend State Farm & Charles Chapman's office whenever the question of insurance comes along, and it is largely due to the amazing job she has done. Best insurance and agent office I've dealt with so far"

"Just wanted to give Cindy Chapman a shout out. Everyone one at their office is so customer friendly and knowledgeable. They make you feel as if they truly do care about you as an individual. Their rates are the best around and whenever I need to get ahold of them never have to wait a long time. They are so on top of everything. It’s so nice to have such a peace of mind that you know they are doing right by you and you don’t have to be concerned about being took advantage of."

"I was out of town when my car was broken in to, with intent to steal. Thankfully my car has an immobilizer so the thieves couldn't steal it, but there still was damage and it couldn't be driven. The staff at Charles Chapman State Farm answered all of my questions and the claims person found a local garage to fix all of the damage as well as the towing service. The car was towed within an hour of the call and the car was 100% fixed in less than 24 hours! It was incredible on all counts. I am so thankful that I am insured with a reliable company with staff who cares. Thank you!"

"I have been with State Farm most of my life. I recently changed agents, and have only been associted with Charles Chapman's office for 15 minutes. I have never experienced the kindness, and professionalism from a state farm agency like I did with Lora today. What a pleasant experience!"

"Kudos to awesome staff, Vicki, at Amherst State Farm Insurance. Goose hit one of our cars damaging hood, grill, fenders, and bumper. From the first contact call to Vicki at State Farm through returning the rental car, process was pleasant, professional, and seemless. Thank you so much. Very happy customers."

"Vicki, Cindy, these guys are the best. I thought our problem/claim was unique and could have caused us endless pain and frustration prior to a resolution. Not the case! Everything was handled in a timely and professional manner with little or no input on my our part. Totally satisfied on all counts!!!"

"I had the pleasure of working with Brandon Brletich the other day. What sets Brandon aside from the other agents I've worked with in the past, is his patience and ability to effectively explain in detail all of my options and the benefits that each of these provide. If you are looking for a pressure free and seamless process from an agent who genuinely cares for his clients, I strongly suggest giving Brandon a call."

"Thanks Lora! You helped me find insurance when nobody else could. The only person I talked to who was patient enough to kindly answer all my questions. Shopping for business insurance for the first time was alot to take in. Even though state farm couldn't offer me a policy. She helped me understand the process and refered me to a place that could offer me coverage. That's just great service you don't get that anymore. It's simple things like this that get over looked to often. I will definitely recommend you and I really appreciate your time. I hope I can find employees like you for my business!"